So last Wednesday I got a text from NylonThread informing me that DCist was having its 5th birthday party at the H St Country Club and invited me to come on down. I ended up being able to make it down there and, trying to make the best of a short night out, I immediately pounded a Jim Beam & Coke. For whatever reason, I wasn't finding the mixed drink satisfying so on my next round I asked for a shot of Beam and a beer. As I'm picking up my drink, I see something floating in it and it turns out there about a half dozen fruit flies in my shot. I inform the bartender, she immediately cracks open a fresh bottle and replaces the shot.
Not too long after that, Guns & Roses starts playing on the juke box and I take that as my cue to take Monkeyrotica, NylonThread, and IMGoph down to Little Miss Whiskey's Golden Dollar (Sorry Mark). I get my check and I'm flabbergasted to find that I was charged for the shot with the flies in it. I ask the bartender about it and she says, "Well I gave you a new shot" as if somehow that excuses her from serving me a drink with bugs in it.
Now I worked in a few bars and restaurants back in the day and the solemn promise I made to myself when I left that behind was that I was never going to be one of those assholes that talked a bunch of smack about working in the industry and proceeded to tip %15 or be an obnoxious douche who felt the need to correct every waiter and bartender on the finer points of service. So when this dipshit bartender acted like she was doing me a favor by replacing an insect-laden drink I let the shit ride, gave her a %20 tip and headed downstairs.
Problem was I couldn't let the shit go, so while I'm waiting for everyone else to get ready to break out, I quickly outlined the story to the guy working the door and asked him his opinion. He seemed to agree with me, but he called a manager over. So I tell her the story too. At this point I'm paid up, I don't want another drink and I don't even want my money back; I just want to get the fuck out there and go to a place that appreciates my patronage a little bit more. Well this fuckstick manager gives me a bunch of nut roll about how "in the industry" if a mistake is made and they make it right it's perfectly OK to charge the customer and she was actually correct about that. It is OK to charge a customer for a corrected mistake, but doing so doesn't usually win you any loyal customers.
I actually wasn't going to write about this incident. It's a little too close to a "I'm a blogger, fear my poison pen" tantrum for my liking, but the shit didn't sit well with me. The bartender and manager's reactions tell me that the folks staffing the place don't have a good grasp on what their job is or how to do it. I received only the most perfunctory apology and neither the bartender nor the manager made any mention of appreciating my business or hoping that I would come back so they could knock my socks off next time.
I dunno if it's just that the places I bartended I had more autonomy or what, but I would have NEVER charged someone for a mistake like that and depending on the surrounding situation may have just comped the whole check. While discussing this with Monkey and the crew down the street, he made the point that margins are thin on H St. and HSCC is generally populated by douches trucking in from 'burbs in a futile attempt to be edgy and cool. In that context it actually makes sense to hold the line on giving out free drinks. The last thing you want is for the word on the street to be that you're an easy mark for a couple of free drinks for some Tucker Max wannabes from Arlington.
Pop! Six! Squish! Uh-uh! Cicero! Lipschitz!
3 months ago
